Property management
We manage it as if we own it.
Your asset is your business. We manage it the way you would as an owner, and the way we manage our own.
What we look after.
-
01
Pre-management inspection
We inspect the property end to end before taking it on, and tell you what needs doing and when.
-
02
Tenant onboarding
Managed from beginning to end, with a single named contact the tenant knows to call.
-
03
Financial reporting
Full reporting to owners, with your sign-off on quotes before any work proceeds.
-
04
Capital planning
Identifying capital items before they become emergencies, with multiple quotes so you choose.
-
05
Tenant sourcing
Vacancies filled through the brokerage side, so the tenant is a fit rather than the next applicant.
-
06
Operational oversight
Day-to-day operations handled so your time goes to the business rather than the building.
Case study
A roof found five years before it failed
Property management
5 years
ahead of failure
A pre-management inspection flagged a roof with roughly five years left. Nothing was leaking, so under reactive management it would not have surfaced until it did.
We brought the owner several quotes rather than one, and they chose the option they were most comfortable with. The roof was replaced before it became a large problem, and before it started showing up in heating and cooling costs.
Read the video transcript and description
Dina speaks directly to camera about an inspection and roof replacement. No essential action occurs outside the spoken explanation.
An example that we like to use in the business is we inspect your property before we even begin managing it. So we inspect it from beginning to end and let you know exactly what we think needs to be done. For example, we had a property where we inspected it and the roof would need to be replaced within the next five years.
So we provided many quotes for that client to let them know, and they chose the one that they would be most comfortable with. And we were able to change the roof before it became a big problem, before they were spending a lot of extra money on heating, on AC, on things like that. So we were able to get ahead of the problem in that sense.
Quick checks
Two minutes, on your building.
Common questions
Management questions we get asked.
What owners ask before they hand a building over.
How do you handle the annual operating cost reconciliation?
The estimate charged through the year is trued up against what the building actually spent, and tenants get a statement showing how the figure was reached rather than a single number to accept. Reconciliations that arrive without workings are the ones that get disputed, and a dispute costs more in tenant relationship than the amount usually being argued about.
What does managing a property involve beyond collecting rent?
Operating cost budgeting and reconciliation, maintenance and vendor management, tenant onboarding and communication, financial reporting to the owner, arrears follow up, and keeping ahead of the capital items rather than meeting them as emergencies. Collecting rent is the part that is visible when everything else is being done properly.
Do you inspect a building before agreeing to manage it?
Yes, end to end, and we tell the owner what we found. Taking on a building without knowing its condition means inheriting somebody else deferred maintenance and reporting it as though it happened on our watch. It also means the operating budget is a guess.
What happens when a tenant stops paying?
Early contact, because the gap between a tenant who is struggling and a tenant who is leaving is usually a conversation that did not happen. Where a business is viable and short of cash, a documented arrangement recovers more than an empty unit does. Where it is not, acting early protects the position. Either way the owner is told what is happening rather than finding out at year end.
Does having the brokerage in the same office change anything?
It changes who fills a vacancy. The two teams sit together, so a unit coming empty is a leasing problem being worked before it is vacant, and the tenant who takes it is one chosen against the rest of the building rather than the next applicant through the door.
One team, both sides.
Because management sits alongside the brokerage, we can find the right tenant for your location rather than simply the next available one, and confirm they are a fit before they sign.
From there the tenant knows exactly who to contact, and that person is present from beginning to end. It takes the day-to-day off your desk so you can focus on building your business.